Returns & Exchanges

At Roba Family Farms, we strive for the highest quality in every harvest and treat; however, due to the perishable nature of our food products, we offer replacements or refunds only for damaged or defective items.

Return Process

• 1.
  Inspect Your Order

  Please examine your food items immediately upon arrival or pickup to ensure everything meets our farm-fresh standards.

• 2.
  Contact Our Team

  If you receive a damaged or incorrect item, email our support team within 24 hours with your order number and a photo of the product.

• 3.
  Verification Process

  Our quality assurance team will review your claim to determine if a replacement or a full refund to your original payment method is appropriate.

• 4.
  Resolution

  Once approved, we will process your refund or ship a replacement at no additional cost to you within 3-5 business days.