Frequently Asked Questions
Everything you need to know about our farm-to-table treats.
How do you ensure the freshness of your food products during shipping?
All perishable items are packed in insulated containers with cold packs and shipped via expedited delivery to ensure they arrive at your doorstep farm-fresh.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a replacement or refund.
Do you offer any organic or non-GMO options?
Yes, many of our products are certified organic and non-GMO. Check the individual product descriptions for specific certifications and ingredient details.
Can I track my order once it has been shipped?
Absolutely! Once your order leaves Roba Family Farms, you will receive an email with a tracking number so you can follow its journey to your home.
Are your products safe for individuals with nut allergies?
While we offer many nut-free products, all our items are processed in a facility that also handles peanuts and tree nuts. We recommend reviewing the allergen statement on each package.
Do you ship internationally?
Currently, we only ship within the continental United States to ensure that our food products maintain their peak quality and safety standards during transit.